Frequently Asked Questions (FAQ)
About FoodMarket
What is FoodMarket?
FoodMarket is a curated food platform built around the belief that food can do more than nourish — it can also support everyday wellbeing. We offer carefully selected foods and ingredients chosen for their quality, purpose, and relevance to modern health-conscious households.
What makes FoodMarket different from a regular food store?
FoodMarket is designed to help customers shop with greater intention. We focus on foods that align with wellness, functionality, and everyday health goals, while making them easier to understand and access.
What does “Where Food Becomes Medicine” mean?
It reflects our philosophy that food can play an important role in supporting health, balance, and wellbeing as part of a healthy lifestyle. It does not mean food replaces professional medical care or prescribed treatment.
Who is FoodMarket for?
FoodMarket is for anyone who wants to make more informed food choices — including families, busy parents, health-conscious individuals, and anyone looking for purposeful foods they can trust.
Products & Ingredients
What kind of products do you offer?
We focus on carefully selected functional and wellness-oriented foods such as seeds, grains, spices, pantry staples, natural sweeteners, teas, nourishing breakfast options, better-for-you snacks, and other ingredients that support healthier everyday choices.
Are your products natural?
We aim to offer products that align with our quality and wellness philosophy. Product details, ingredients, and certifications will always be clearly stated on each product page where applicable.
Do you offer organic products?
Some of our products may be organic or carry recognised certifications. This will always be identified clearly on the product page.
Are all your products suitable for special dietary needs?
Not all products are suitable for every dietary requirement. We recommend checking each product page carefully for ingredient lists, allergen information, and dietary suitability.
Do you offer vegan, gluten-free, dairy-free, or low-sugar options?
Yes, we aim to stock a range of products that suit different dietary preferences and needs. Availability may vary by product category, and details will be shown on individual product pages.
How do I know which ingredient is right for me?
Our website is designed to help you explore ingredients by their general benefits, traditional uses, and practical applications. However, if you have a medical condition, allergy, or specific dietary concern, you should seek advice from a qualified health professional before use.
Health & Wellness Guidance
Can FoodMarket products cure diseases?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. FoodMarket provides food products and general educational information to support informed food choices as part of a balanced lifestyle.
Why do you talk about health benefits?
We believe people should better understand the natural value of the foods they eat. We share general ingredient knowledge, traditional uses, and wellness-focused information in a responsible way to help customers make better-informed decisions.
Is the information on your website medical advice?
No. The content on our website is for general educational and informational purposes only. It should not be considered medical advice, diagnosis, or treatment.
Should I stop taking my medication if I start eating healthier foods?
No. You should never stop medication or alter medical treatment based on website content or food information alone. Always consult your doctor or qualified healthcare provider.
Can food support health goals?
Food can play an important role in supporting general wellbeing, energy, digestion, immunity, and overall health as part of a balanced diet and healthy lifestyle. Individual results may vary.
Do you provide personalised nutrition advice?
At this stage, FoodMarket provides general educational guidance only. We do not provide personalised medical or dietetic advice unless clearly stated otherwise.
Quality, Safety & Sourcing
How do you choose your products?
We select products based on quality, ingredient integrity, purpose, sourcing considerations, and suitability for our brand philosophy. We also consider safety, compliance, and relevance to modern households.
Do your products comply with New Zealand standards?
We are committed to offering products that comply with applicable New Zealand regulations and food standards.
How can I trust the quality of your products?
We believe trust comes from careful sourcing, clear product information, responsible quality standards, and a transparent approach to food selection.
Do you check ingredients and labels carefully?
Yes. Product information, including ingredients and key details, is reviewed carefully to support compliance and customer confidence.
Do your products contain allergens?
Some products may contain allergens or be processed in facilities that handle allergens. Please always read the product label and allergen information before purchasing or consuming.
Orders & Shopping
How do I place an order?
You can browse products on our website, add your chosen items to cart, and complete checkout using the available payment options.
Can I change or cancel my order after placing it?
If your order has not yet been processed or dispatched, we may be able to assist. Please contact us as soon as possible after placing your order.
Will I receive an order confirmation?
Yes, once your order is placed successfully, you should receive an order confirmation email.
What payment methods do you accept?
Accepted payment methods will be shown clearly at checkout.
Can I buy products as a gift?
Depending on the website setup, gift options may be available. Please check the product and checkout pages for available features.
Shipping & Delivery
Do you ship throughout New Zealand?
Yes, FoodMarket aims to serve customers across New Zealand, subject to shipping coverage and delivery availability.
How long will delivery take?
Delivery times may vary depending on your location, the courier, and order processing times. Estimated delivery information will usually be provided at checkout or in your shipping policy.
How much does shipping cost?
Shipping rates are calculated based on location, order size, and delivery method. The applicable shipping cost will be shown before payment is completed.
Can I track my order?
If tracking is available for your order, tracking details will be provided once your order has been dispatched.
What if my order arrives damaged or incomplete?
Please contact us as soon as possible with your order details and, where relevant, photos of the issue so we can assist you promptly.
Returns & Refunds
Can I return food products?
For safety and hygiene reasons, some food items may not be eligible for return unless they are damaged, faulty, or sent incorrectly. Please refer to our returns policy for full details.
What if I receive the wrong item?
If you receive an incorrect item, please contact us promptly and we will work with you to resolve the issue.
What if a product is damaged in transit?
Please get in touch as soon as possible after delivery and provide photos if possible, so we can review and assist.
How do refunds work?
Refunds are handled in line with our returns policy and New Zealand consumer obligations where applicable.
Education & Website Content
Why do you provide ingredient benefits and health guides?
Because we believe better knowledge leads to better food choices. Our educational content is designed to help customers understand ingredients and shop with more confidence.
Can I rely on your ingredient and health content alone?
Our content is intended as general guidance only. It should be used alongside common sense, label reading, and professional advice where needed.
Do you make health claims about every product?
No. We aim to communicate responsibly and avoid exaggerated or misleading claims. Any product information will be presented carefully and appropriately.
Trust & Brand Values
Why was FoodMarket created?
FoodMarket was created from a belief that food should be chosen with more purpose. With roots in Sri Lankan food culture and expertise in food technology, we wanted to build a trusted place where people in New Zealand can access foods that support healthier living.
What is your long-term mission?
Our mission is to make purposeful food choices more accessible, understandable, and trustworthy for everyday households, while helping educate people about the value of food in supporting wellbeing.
Are you only for people with health concerns?
Not at all. FoodMarket is for anyone who wants to shop more consciously, eat more purposefully, and better understand the foods they bring into their home.
Contact & Support
How can I contact FoodMarket?
You can contact us through the website contact page, email, or any customer support channel listed on the site.
Do you offer customer support for product questions?
Yes, we aim to help customers with general product-related questions wherever possible.
Can businesses or suppliers work with FoodMarket?
If you are a supplier, producer, or potential partner, please contact us through our website to discuss collaboration opportunities.
Important note for footer or FAQ page
Disclaimer: Information provided on FoodMarket is for general educational purposes only and is not intended as medical advice, diagnosis, or treatment. Always seek professional advice for individual health concerns, allergies, or medical conditions.